Introduction
At Office Equipment Limited (OEL), we are committed to providing quality products and services. If you are not fully satisfied, our Refunds Policy outlines how you can request a refund under certain conditions.

Eligibility for Refunds

• Refunds may be requested within 14 days of purchase.

• Eligible for refunds are cancellations before full service delivery or defective/damaged goods reported promptly.

• Products must be returned in original condition, packaging, and unused where applicable.

Non-Refundable Items

• Services fully rendered as agreed.

• Digital products accessed or downloaded.

• Customized or special order items.

Refund Process

• Submit your refund request via email to info@oel.to with order details and reason for refund.

• Provide proof of purchase and any relevant evidence.

• OEL will review the request and respond within 5 business days.

Refund Methods and Timing

• Approved refunds will be processed within 14 business days.

• Refunds will be issued to the original payment method unless otherwise agreed.

Shipping Costs

• Customers generally bear return shipping costs unless goods are faulty or OEL error.

Policy Updates

• This policy may be updated at any time.

• Customers are encouraged to review the Refunds Policy page periodically.

Contact Us
For questions about refunds, contact us at info@oel.to or call +676 25-500 during business hours.